Reach Out.

Tapestries, Desk Mats, & Notebooks

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery.Please get in touch with our team using the “Submit issue” formand provide a clear photo showing the issue.

Prints

You can now cancel orders online in the Order Historysection. Product cancellations prior to printing will be refunded in full. Products canceled after printing will incur a fee of 50% of the actual amount paid. This order cancellation policy applies when the customer cancels all or part of an order after order acceptance and acknowledgement from Printique but before shipment of goods or execution of services. Products may not be canceled after they are shipped.

Our talented staff inspects every order for quality and craftsmanship, but on rare occasions, an issue may escape our notice.

If you are not happy with your print products, please let us know. Here at Printique, we’re dedicated to customer service and we want the chance to make things right.

You should contact customer service within 30 days of receiving your order by emailing service@printique.com. Including the below information will help us to resolve things quickly.

Your name

A detailed description of the problem

Your order number

Some pictures of the issue

If your print product has a defect, we will fix or replace it at our expense. If you return your product, we will issue you a credit for its full value. Products can be returned to:

Printique
370 19th St,
Brooklyn, NY 11215, United States

Please understand that we are not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.

Scribing Kenaz LLC uses Product On Demand services to provide quick and high-quality products.

Tapestries, Desk Mats, and Notebooks

A. Definitions

“User,” “You,” and “Your” refers to the individual person, company, or organization that has visited or is using Printify services; that accesses or uses any part of the account; or that directs the use of the account in the performance of its functions.

“Merchant” refers to an individual person, company, or organization using Printify services.

“Us” and/or “We” and/or “Printify” refers to Printify, Inc., as well as our affiliated legal entities, subsidiaries (including, but not limited to, Printify Development SIA), directors, contractors, licensors, officers, agents, and employees. Printify reserves the right to and may provide Services to you through various Printify legal entities depending on multiple factors, such as, but not limited to Print Provider’s location, your location, region in which the transaction takes place and others.

“Services” refers to the additional services offered by Printify under the Printify Studio services (available at: https://printify.com/printify-studio/).

Any term not defined herein shall have the same meaning as defined in the Printify Terms of Service (available at: https://printify.com/terms-of-service/).

B. General

You are responsible for complying with all policies, guidelines, and instructions provided by Printify. By registering for and using the Services, You agree to the Terms without modification and enter into a binding agreement with Printify.

You are responsible for any content You share or contribute to the Services. Content shared should be appropriate, respectful, and in compliance with applicable laws and regulations, copyrights, intellectual property rights, and the Terms.

You understand and acknowledge that Printify is not liable for any damages, losses, or injuries incurred during or as a result of the Services. You engage in these Services at Your own risk. In no event shall Printify, its officers, directors, agents, affiliates, employees, advertisers, or providers be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, loss of profits, or loss of data You may incur as a result of participating in the Services. No part of the Services is intended as professional or legal advice. You are encouraged to seek professional advice relevant to your particular circumstances before making any decisions or taking any actions based on the information contained herein. Printify makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the content contained in the Services. Any reliance you place on such information is strictly at your own risk. Always consult with a qualified professional or legal advisor regarding specific questions or concerns you may have.

You agree to indemnify and hold Printify and its parent, subsidiaries, affiliates, partners, and providers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms, or Your violation of any law or the rights of a third party.

Printify reserves the right to revise the Terms from time to time and the most current version will always be posted on Printify’s website or directly communicated to You. The “Last Updated” date at the top of the Terms reflects the date of the last modification. By registering for the Services, You agree to the latest version of the Terms.

These Terms and the underlying agreement between the Parties are exclusively governed by and construed in accordance with the laws of the state of Delaware, U.S.A., without giving effect to such state’s choice-of-law rules that may require the application of the laws of another jurisdiction. Each party, acting for itself and its successors and assigns, hereby expressly and irrevocably consents that any disputes, controversies, or claims arising out of or in connection with this agreement, or the breach thereof, shall be finally settled subject to the claimant’s choice either by arbitration administered by the International Centre for Dispute Resolution in accordance with its International Arbitration Rules, such arbitration shall be seated the in New York, or by the courts of Delaware, as well as the United States District Court for the District of Delaware.

You must be at least 18 years old.

You may not use the Services or any information gained from it for any illegal or unauthorized use.

Printify policies, including the Printify Terms of Service, Printify Intellectual Property Policy, and Printify Privacy Policy apply to these Terms. Printify policies apply to You even if you are not a Merchant.

C. Services

The Services provided, their scope, and cost are as outlined in the Printify Studio landing page (available at: https://printify.com/printify-studio/).

The intellectual property rights to the content created as part of the Services provided (“Content”) shall be transferred to You upon the completion and acceptance of the Services after Payment has been received by Printify. Printify reserves the right to use the Content for promotional and other related purposes unless prohibited by You in writing upon the acceptance of the Services.

One (1) revision is available for each Service provided. If after the revision You are not satisfied – You can request a refund for that specific Service which will be issued to You within thirty (30) days after approval of the refund from Printify (“Refund”).

Printify is not responsible if the information made available during the Services is not accurate, complete, or current. The materials provided as part of the Services are provided as general information only and should not be relied upon or used as the sole basis for decision-making without consulting other sources, e.g., primary sources, more complete and more timely sources of information. Any reliance on the material provided by Printify is at Your own risk.

Printify reserves the right to modify and make changes to the contents of the Services and its related websites at any time. However, the Services has no obligation to update or amend any information contained in the Services or on its related websites. It is Your responsibility to monitor the changes made to the Services and its related websites.

D. Payment

You will be issued an invoice for the Services (“Invoice”). The Invoice will be sent to the email address you have provided when signing up for the Services. The Invoice must be paid by you within thirty (30) days of being issued (“Payment”).

If You request and are issued a Refund or fail to make Payment for the Services, the intellectual property rights to the Content shall not be transferred to You and are not permitted to publish or otherwise use it for any purpose.

Providing of the Services shall only commence after Printify has received the Payment in full. If Payment is not made within thirty (30) days of the Invoice being issued by Printify, Your order for Services will be canceled.

Upon issuance of the Invoice Printify will calculate taxes based on Your indicated place of residence.

Prints

User content

You retain ownership of your user content, but you grant Printique the right to use it for the purpose of providing services. You represent that you own the rights to your user content and that it doesn't violate any intellectual property rights. 

Templates and layouts

You don't own any templates or layouts you use to organize your user content. 

Content copying

Printique uses technology to prevent other users from copying content, but they can't guarantee that content won't be copied without your consent. 

Photo storage

Printique only stores photos for two years, and removes photos older than that on the first of each month. Pro members have 1 TB of storage for two years. 

Order cancellations

You can cancel orders online before they are printed, and you'll receive a full refund. If you cancel after printing, you'll be charged a 50% fee.

Tapestries, Desk Mats, & Notebooks

This policy applies to all registered Printify users and also visitors of our platform. When handling the data of end-customers of Printify users, we act as a “data processor” and Printify merchants are responsible for ensuring their data is protected and handled in accordance to all applicable laws.

Prints

At Printique, the privacy of your data and your privacy rights are a top priority. Printique takes extreme care with any data it identifies as “personal data” regardless of where you reside. Any data that directly identifies you, such as your name or address, or any data that can be reasonably used to identify you, is treated with the utmost care and standard of security.  

This privacy notice outlines the ways in which Printique, or its subsidiaries handle your personal data. This includes instances where you interact with our websites, products, physical stores, or our personnel in any capacity.  

It is important to note that this notice does not apply to any third parties or affiliates, or how they may use your personal data. For information regarding the way third parties and affiliates handle your data, please review the privacy policies or notices provided by each specific third party.  

What is Personal Data? 

During the course of our business operations, Printique collects data and/or personal information such as your name, other contact information, shipping information, and your billing information. Printique collects these data types when it is provided to us through the use of our services. This includes interacting with our websites, placing an order through various methods, or signing up for our marketing lists. In some instances, Printique may combine your provided information with additional information provided to us by third-party services and external sources. 

Your Privacy Rights and Choices with Printique 

Printique believes in transparency without our data collection and processing operations, consequently, at any time you are entitled to information regarding what data Printique retains about you, including: 

Categories or specific data that is collected about you 

Categories of sources from which personal information is collected from 

Purposes for which personal information is collected 

Any third parties that Printique shares your personal information with 

With your Personal Information collected by Printique, you have the freedom to change or correct your information at any time. Printique respects your data privacy rights and allows all our users to exercise their right to know, access, correct, transfer, restrict the processing of, and delete your Personal Information. Please reference the “Contact us about data privacy at Printique” section of this policy for contact information to exercise the aforementioned rights.   

Additionally, you have the choice to cease communications with Printique entirely, if desired. At any time, you may request to be removed from our lists and have your Personal Information scrubbed from our systems, you can request to cease all email communications, and you may also request that information like geographic location and cookie/beacon information be removed from our databases and systems.  You will not be a subject of discriminatory treatment as a result of your choice to exercise your privacy rights. 

Verification of Personal Information Requests 

For some personal information requests, Printique is required to verify your identity before completing your request. In order to verify your identity, Printique may ask you to provide your full name, other contact information, and your relationship with Printique. In some instances, Printique may require additional information to complete your request. Once this information has been received by Printique, we will verify it against the information currently held by Printique in relation to the information provided and verify your identity. In the event that your identity cannot be verified, Printique will contact you for further information, or provide a rationale for denying your request. 

Authorized Delegate 

In some instances, you may designate an authorized delegate on your behalf to make a data request. An authorized delegate will also be subject to verification procedures, which may require additional information for Printique to ensure that your authorized agent is legitimate and acting on your behalf. 

Personal Data Printique Collects About You 

Printique holds personal privacy as one of its core tenets, consequently, we strive to only collect and retain information that is necessary for our business processes, and that there is a present need for.  

The nature of our service requires us to store the photos that you use on your personalized products. We will present previews of your customized products using your personal images, email order confirmations with your personal images, and present advertisements to you using your personal images. Your images will not be shared with other site users unless you enable sharing on one of your galleries or albums. By sharing these assets, you agree to allow us to make those specific images available for viewing by the general public. 

Printique collects the following types of information during the course of our regular business operations: 

Information provided to Printique by you, the customer

Full name  

Email address  

Mailing address  

Phone number  

Date of Birth  

Gender  

Location  

Language  

Credit or debit card number  

CVV Code  

Expiration date (card)  

Call recordings  

Chat messages  

Social media communications  

images 

Information we collect when applying for financing

SSN  

Income information   

Information we collect from our websites, applications, or services.

Purchase history  

Cart history  

IP Address  

Access time and date  

Hardware or software usage  

Device usage  

Browser usage  

Device event data  

Product interaction  

Cookie/beacon/pixel data  

Location data 

Information collected from third parties.

Email address  

Mailing address  

Phone number  

Password (account linking)  

Social media accounts  

Demographic data  

Fraud detection data  

Credit data  

Activity data (interactions and preferences) 

Personal Data Printique Receives Externally 

Printique may receive data about you from external sources, like individuals, business, third parties, partners, or other lawful sources.  

Printique may collect data from other individuals in instances in which others purchase a gift card or product on your behalf, invite you to participate in a marketing event, or share content from our websites with you. Printique may also collect data when expressly directed to do so by you. This includes rewards programs, sweepstakes, and instances in which partners or affiliates send us your data. Printique may also receive information about you from third parties. This includes credit and background checks during purchases, fraud prevention mechanisms and partners, and security services. 

Referral Program 

If you use one of our referral programs to refer us to your friends and family, we will use their email addresses to send your invitation.  Online referral allows you, to share information about products and services with friends. This policy describes how we treat the information we receive from you and the information we receive about your referral. 

How Printique Uses Your Personal Data 

At Printique, we use Personal Information collected about you to provide you services, to improve our services, to analyze our business and its processes, to conduct marketing processes, process your transactions, and to comply with any applicable legal requirements. Printique only uses personal data that it has the express legal basis to do so. The following bases are ways in which Printique uses your data for its business: 

Provide you services – Printique collects your data in order to deliver the best possible products and services. This includes but is not limited to; collecting personal data to improve our internal processes and business offerings, for data analysis and business analytics, for audits, for customer support, and for troubleshooting of our operations and systems. 

Communicate with you – Printique collects your data in order to provide necessary communications with you regarding your Printique account, any transactions, provide you relevant information regarding our services and security, or request feedback about our products or services. Additionally, we may use your personal data to communicate any changes that may occur to our policies, procedures, or terms and conditions. 

Prevent security breaches – Printique collects your data in order to mitigate potential security breaches. Your data may be collected and analyzed by Printique in order to identify any instances in which your Personal Data has been compromised. 

Prevent fraudulent activity – Printique may collect information about you to screen transactions in order to mitigate fraud, and to protect our users and company from potential instances of fraud. 

Process transactions – Printique may collect your information as part of the transaction processes which are conducted on within our business. Your personal identifiers, purchase information, and payment data may be collected by Printique to ensure that transactions are conducted in a safe, secure, and reliable manner. 

Comply with legal requirements – Printique may use your data in the process of complying with any applicable legal obligations and requirements that Printique is subject to. This includes but is not limited to; the request of an applicable governmental body, to satisfy financial and tax obligations, and to maintain compliance with applicable privacy regulations. 

How Printique Shares Your Personal Data 

Printique may provide your Personal Information with partners, service providers, marketing services, or other external parties at your request. Any information Printique shares with external parties must be handled in compliance with this Privacy Policy, and with Printique’s privacy requirements and requests. 

Partners – Printique may share your Personal Information in a lawful manner with partner companies that perform functions on our behalf and have agreed to use your personal information expressly for the purposes requested by Printique. Additionally, Printique may share your Personal Data in order to send offers or sweepstakes on behalf of partner companies or non-affiliated partners, such as nonprofit organizations. 

Service Providers – Printique may share your Personal Information with service providers that help us deliver our products or services to you. These parties include payment service providers, product suppliers, delivery companies, and data processing or storage providers.  

Marketing Services – Printique may share your Personal Information with reputable companies in order to provide marketing communications and information that may be useful to you. Printique will never disclose any information other than your first and last name and your postal address to external parties for marketing purposes. 

Other Instances – In the event that Printique is involved in a merger, acquisition, bankruptcy, or total or partial sale of assets, Printique may share your information with the relevant third-party organization. 

How Printique Protects Your Personal Data 

Printique employs reasonable and appropriate electronic, physical, and operational measures to ensure that your Personal Information is secure, and is not subject to unauthorized use, disclosure, modification, or loss.  

All relevant Printique systems employ industry-standard encryption and security standards, and all transactions that flow through our systems do so on a PCI compliant payment processor system. If you have any additional questions regarding security of Personal Information at Printique, please contact us.

How Printique Interacts with Children’s Data 

Printique does not knowingly allow any persons under the age of 16 to register or use its services. At no time does Printique permit the collection of information through our systems or websites of individuals under the age of 16.  

How Printique Advertises 

Printique may work with external advertising companies in which we provide information about your actions on our sites over time. These partnerships allow us to deliver a tailored user and advertising experience across our websites. 

You may also decide to opt-out of receiving this type of advertising. In order to opt-out of some interest-based advertising, please visit https://youradchoices.com/ or https://optout.networkadvertising.org/?c=1. Please note that electing to opt-out from the aforementioned manners of advertising does not mean that you will not receive advertising on your browser or applications, it simply means that the advertising that is pushed to you may not be targeted to your interests or behavior. Please also be aware that deleting browser cookies can remove the cookie configuration you have created, and that you may need to complete the op-out process again in the future. 

Cookies, Beacons, and Other Technologies 

In the course of Printique business processes, Printique’s websites, services, applications, or advertisements may collect your information from cookies and beacons. Cookies and beacons help Printique ensure a secure and safe user experience and provide us with information regarding what websites or pages you have visited, your behavior on Printique websites and environments, and help us gauge the efficacy of our advertising campaigns and search optimization processes. 

Printique uses cookies to allow for persistent experiences on our websites. For example, we may use cookies to provide tailored product suggestions, or to keep your shopping cart persistent as you go through different pages on our website. 

How Printique Transfers Your Data 

Printique is a multifaceted organization that connects businesses and people from across the globe, consequently, your personal data may be transferred or accessed by entities around the world. Printique has a firm commitment to adhere to any applicable laws relating to the transfer of data between countries to ensure that your data is protected. 

Unidentifiable Information at Printique 

If, in the process of requesting data actions related to your Personal Information, Printique is unable to adequately identify you in relation to your data, we will respond with a notification that your data is not identifiable and that we are not able to provide information from our systems. 

Contact Us About Data Privacy at Printique 

If you have any questions regarding Printique’s Privacy Policy, privacy standards and practices, or would like to submit a data request or complaint, contact us at: 

Email:

privacy@printique.com 

Physical Address:

Printique  

Attn: Privacy Compliance Dept. 

370 19th street 

Brooklyn, NY 11215 

Because data privacy and security are of the utmost importance to Printique, our team will review your inquiry and respond in a manner that meets your needs, and our legal and contractual requirements. Printique is committed to responding to all inquiries within 15 business days, however, in some cases we may require additional time to adequately respond to your request. In these instances, we will communicate to you about any delay, and request any additional information that may be needed to fulfill your request.